Privacy Policy

Overview

This Policy describes the types of information we may collect from you or that you may provide when you visit our website - www.streamlinesci.com (our “Website”) or purchase Products or Services (as defined in the Website Terms of Use, including our Terms and Conditions) from us, as well as our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect on the Website and in other electronic messages between you and the Website.

Binding Agreement

If you do not agree with our policies and practices, your choice is not to use our Website and not to purchase our Products or Services. By accessing or using the Website, you agree to this Policy. This Policy may change from time to time, and your continued use of the Website after we make changes is deemed acceptance of those changes. Please review this Policy periodically for any changes.

In addition to this Policy, we may provide additional disclosures about data collection as they relate to specific Products or Services. Such notices will supplement or clarify this Policy and do not replace or limit this Policy.

Children Under The Age Of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from anyone under 18. If you are under 18, do not use or provide any information on the Website and do not purchase our Products or Services. If we learn we have collected or received personal information from someone under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at privacyofficer@streamlinesci.com.

Information We Collect And How We Collect It

We collect several types of information from and about visitors to our Website and additional types of information from customers purchasing our Products or Services, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number, and other information relevant to your requests (“personal information”); and
• About your internet connection, the equipment you use to access our Website, and usage details, that does not individually identify you and we do not use it to individually identify you (“non-personal information”).
  Personal information does not include (i) publicly available information from government records; or (ii) deidentified or aggregated consumer information. For protected health information, where we have obligations with respect to your personal information under HIPAA, or similar state laws, we will apply this Policy only in cases where it provides greater protection than such statutes.
  
  

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, or other similar tracking technologies.
• Indirectly from you and third parties, such as personal information we collect through providing you with the Products or Services you order.
  
  

Information You Provide to Us

The information we collect on or through our Website includes:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of creating an Account, should you choose to do so (as defined in our Website Terms of Use) on the Website, purchasing a Product, or requesting information from the Website. We may also ask you for information when you create an Account, purchase a Product, or report a problem with the Website.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Details of transactions you carry out through our Website and of the fulfillment of your orders. You will be required to provide financial information before placing an order through our Website.
• Your search queries on the Website.
  
  

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Automatically

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This collection may be accomplished through cookies, embedded scripts, and other similar tracking technologies (“Tracking Technologies”) to collect additional personal information automatically as you interact with the Website and to personalize your experience with our Website. We also may use these technologies to collect information about your online activities over time and across third party websites or other online services (behavioral tracking). Please see our Cookie/Tracking Technology Policy for more detail on how we use these technologies, and Choices About How We Use and Disclose Your Information for more information on how your rights with respect to the information we process and for information on how to exercise those rights.

Categories of Personal Information:

In the last 12 months, through our Website we have collected personal information from the following categories (some information may be in more than one category):

 

How We Use Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To personalize your experience with our Website.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your Account (as defined in our Terms of Use, including expiration and renewal notices, or information about the Products or Services you have purchased.
• To facilitate new orders or process returns.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any Products or Services we offer or provide though it.
• To provide you with email alerts and other notices concerning our existing or new Products or Services, our events, or news about Streamline, that may be of interest to you.
• To help maintain the safety, security, and integrity of our Website, Products, Services, databases and other technology assets, and business.
• For testing, research, analysis, and product development, including to develop and improve our Website, Products, and Services.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our consumers is among the assets transferred.
• In any other way we may describe when you provide the information.
• For any other legally permissible purpose.
  
  

Enforcing Our Rights.

In addition to the above uses, we may use any of the information you provide to us to exercise our legal rights where it is necessary or desirable to do so, for example to detect, prevent, assert and respond to fraud claims, intellectual property infringement claims, or violations of law or our Terms of Use or this Policy.

Cooperation with Law Enforcement.

If we receive a request from law enforcement for us to, or a court order directing us to, disclose the identity or location of anyone for purposes of detecting or preventing a crime or apprehending or prosecuting the offenders, we will cooperate with such requests or orders. There may be other circumstances in which we would be required by law to disclose your information or information about your use of the Website or the Products and Services.  You waive any claims you may have as a result of such disclosures and agree to hold us harmless for any damages resulting from such disclosures.

Reported Complaints.

If we receive any complaints regarding a violation of this Policy, we may take any action we determine appropriate to address the complaint, and if we find a violation of this Policy, we may, in addition to any other rights we have under this Policy, our Terms of Use, our Terms and Conditions, or applicable law, remove your information from the Website, issue warnings to you, suspend, restrict or terminate your access to the Website or your ability to purchase Products or Services.

How We Share Information

We may share personal information with:

• Our subsidiaries and affiliates.
• Our contractors, service providers, and other authorized agents we use to support our business. When we share information with these third parties we enter a contract with them that describes the purpose for sharing the personal information and requires the recipient to keep the personal information confidential and to not use it for any purpose except performing under the contract.
• Data aggregators.
• A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Streamline’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Streamline about our Website users and/or customers is among the assets transferred.
  
  

We may also share your personal information:

• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Website Terms of Use, Terms and Conditions, and any other agreements we may have with you, as well as for our billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Streamline, our customers, or others.
  
  

In the last 12 months, we have shared personal information with:

• Subsidiaries and affiliates,
• Service Providers,
• Data Aggregators, and
• State health departments, as required by law.

Disclosure of Aggregated Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

Sale of Personal Information

We do not sell personal information.

Choices About How We Use And Disclose Your Information

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your personal information. In accordance with applicable law, your controls and choices may include:

The Right to Know/Right To Access

You have the right to know what personal information we have collected about you. Upon receipt of your request, and confirmation of your identity, we will disclose to you:

• the categories and specific pieces of personal information that we have collected about you in the past 12 months,
• the sources from which we have collected that information,
• Our business or commercial purpose for collecting such information;
• The categories and specific pieces of personal information that we have disclosed to third parties for a business purpose during the past twelve months;
• The categories and specific pieces of personal information that we have sold to third parties during the past twelve months;
• The third parties to whom we have disclosed or sold such personal information.
  
  

In most cases, you may request this information up to two times each year.

The Right to Data Portability

You have the right to request a copy of the personal information we have about you. We will provide it in a format that we select, that you can reasonably transfer to a third-party.

The Right to Correct/Right to Rectification

You have the right to request that we correct inaccurate personal information that we maintain about you, subject to applicable legal exceptions. You may also review and change some of your personal information by logging into the Website and visiting your account profile page.

The Right to Delete/Right to Erasure

You have the right to request that we delete any of your personal information, subject to applicable legal exceptions. If you submit a request for your personal information to be deleted, we will review your request and attempt to confirm your identity.  If we confirm your identity, we will review the request to see if an exception allowing us to retain the information applies. If no exception applies, we will delete your personal information and direct our service providers to do the same.

We may deny your deletion request, for example, if retaining the personal information is necessary for us or our service provider(s) to:

1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
5. Comply with any international, national, federal, state, or local laws, rules or regulations, applicable to us or to your personal information.
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
   
   

Right to Opt-Out of Promotional Offers

If you do not wish to have your email address or other contact information used by Streamline to promote our products or services, you can opt-out of non-essential email or text communication by contacting us as provided in Contact Us. If we have sent you a promotional email or text, you may send us a return email or text asking to be omitted from future email distributions.

Your election not to receive promotional and marketing correspondence from Streamline will not (a) preclude us from corresponding with you, by email, text or otherwise regarding your existing or past relationship with us, nor (b) preclude us, including our employees, contractors, agents and other representatives, from accessing and viewing your personal information while maintaining and improving the Website.

Right to Opt Out of Targeted Advertising and Profiling

Streamline may use the information we collect or that you provide to us to deliver advertisements according to our target-audience preferences or the target-audience preferences of our advertisers.  You may opt-out of this targeted advertising by contacting us as provided in Contact Us.

Right to Opt Out of Sale or Sharing of Personal Information

You have the right to “opt out” of the “sale” or “sharing” of your “personal information” to or with “third parties” (as those terms are defined by applicable law). There may be situations where we cannot fulfill your requests if you opt-out of such sharing. If that is the case, we will make it clear at the time of collection that such sharing is required to fulfill your request for products or services.

You may also use an authorized agent to submit a request to opt out on your behalf if you provide the authorized agent signed written permission to do so.

To opt-out of the sale or sharing of your personal information, you or your authorized representative should:

• click on the link “DO NOT SELL OR SHARE MY PERSONAL INFORMATION” on the footer of our Website.
• enable online, where available, a universal tool that automatically communicates your opt-out preferences, such as the Global Privacy Control (“GPC”). We will process the GPC signal as a request to opt out.
• Submit a request to us by emailing privacyofficer@streamlinesci.com.
  
  

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by emailing privacyofficer@streamlinesci.com.

You do not need to create an account with us to exercise your opt-out rights. We will use personal information provided in an opt-out request only to review and comply with the request.

Exercising Your Rights

To exercise any of your rights, submit a request by:

• Streamline Scientific
  Attn:  Legal
  2868 Acton Road
  Suite 207
  Birmingham, AL 35243
• Telephone: (855) 319-4459
• privacyofficer@streamlinesci.com
  
  

When submitting a request, you must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative of such individual.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
  
  

Verification Of Requests

Only you, or someone legally authorized to act on your behalf, may make a request regarding your personal information. We cannot, and will not, respond to your request or provide you with personal information if we cannot verify your identity or your authority to make the request and confirm the personal information relates to you.

While you are not required to submit the request through your account with us, we do consider requests submitted through your password protected account to be verified, without further requirements, as long as the request is for information associated with that account.

We will not use personal information provided in the request for any purpose other than to verify the requestor’s identity or authority to make the request.

Verifying an Authorized Agent

In certain circumstances, you are permitted to use an authorized agent, as that term is defined by applicable U.S. state privacy law (“Authorized Agent”) to submit requests on your behalf where you provide sufficient evidence that the requestor is an authorized agent with written permission to act on your behalf and you successfully verify your own identity with us. An Authorized Agent can make a request on the subject consumer’s behalf by:

• For requests to know and delete: (1) providing a valid power of attorney under the laws of the subject individual’s state of residence; or (2) providing sufficient evidence to show that the subject consumer has (i) provided the Authorized Agent signed permission to act on their behalf, (ii) verified their own identity directly with us, and (iii) directly confirmed with us that they have provided the Authorized Agent permission to submit the request on their behalf; and
• For requests to opt-out: submitting a signed permission demonstrating that the Authorized Agent has been authorized by the subject consumer to act on their behalf.
  
  

Responding To Your Request.

We will endeavor to confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please email privacyofficer@streamlinevacations.com to ensure your request was received.

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

If you have a password protected account with us, we will deliver our written response to that account. If you do not have a password protected account with us, we will deliver our written response by mail or electronically, to the address we have on file for you (not the address you specify in your request) at your option.

The information in our response will cover only the 12-month period preceding our receipt of your request. If we cannot comply with your request or any portion of your request, our response will explain the reasons we cannot comply. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Appeal Process

If we refuse to take action upon your request to exercise any of your data privacy rights, you may appeal our decision within a reasonable period after you receive notice of our decision. To initiate an appeal, please contact us using the information in the Contact Us section and inform us that you would like to appeal our decision. Within forty-five (45) days after we receive your appeal, we will inform you of any action taken or not taken in response to your appeal, and we will provide you with a written explanation of the reasons in support of our response.

If your appeal is denied, we will also provide you with an online mechanism, if available, or other method through which you may contact your state attorney general to submit a complaint, should you wish to do so.

Non-discrimination For Exercising Your Rights

We will not discriminate against you for exercising any of your data protection rights, and specifically we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
  
  

However, we may offer certain financial incentives permitted by applicable Privacy Laws that can result in different prices, rates, or quality levels. Any permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain experiences, products, and services to you, and some of our products/services may not be able to take account of your interests and preferences. If collection of personal information is mandatory for successful provision of products/services, we will make that clear at the point of collection so that you can make an informed decision whether to participate.

Notice Of Financial Incentives

From the time to time, we may run sweepstakes, contests, or other offers and promotions (collectively, “Programs”) that may be deemed “financial incentives” in relation to our collection of personal information under applicable data privacy laws. A business may offer financial incentives for the collection, sale or deletion of personal information, provided it is not unjust, unreasonable, coercive or usurious, and is made available in compliance with applicable transparency, informed consent, and opt-out requirements. We may run sweepstakes or contests from time to time. Please refer to the terms and conditions of each Program for additional information about the Program, including how eligible consumers can opt-in or opt-out of the Program at any time.  In order to enter a Program, you may be required to provide us or a service provider acting on our behalf with certain personal information, such as identifiers including your name and contact information (“Rewards Data”). If you submit your entry in accordance with the applicable Program’s rules, you may be entered into the Program and will get a chance to win a prize or receive another benefit from us. The value of Rewards Data is related to the value of your information and the costs associated with offering.

Deleting Your User Contributions

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other users of that Website. Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms of Use.

Data Security, Retention Policies And Practices

The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect owner and guest information from unauthorized access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate new technology and methods. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable and we cannot guarantee there will not be a data security incident involving the Website or the Services.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like personal reviews. The information you share in public areas may be viewed by any user of the Website.

We will retain your personal information for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Global Data Transfer, Storage And Processing Practices

The information you provide due to your use of the Website may be transferred or accessed by entities outside of the U.S. Where applicable, we use Standard Contractual Clauses approved by the European Commission or other comparable approved transfer mechanisms.

Hosting By Hubspot

Our Website is hosted by HubSpot, and we use HubSpot technologies in conjunction with the Website. To the extent your personal information is handled by HubSpot as part of HubSpot hosting our Website, HubSpot terms of use, privacy policy and other governing documents apply to your use of this Website.  HubSpot policies are accessible here:  HubSpot Legal Stuff.

Updates To This Privacy Policy

From time to time, we may change this Privacy Policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. Any changes to this Privacy Policy will be posted to this page, with a notice that the Privacy Policy has been updated. The date the Privacy Policy was last revised is identified at the top of the page. Where required by applicable law, we will obtain your consent.

Contact Us

If you have a comment or question about this privacy policy, please contact us at:

• Streamline Scientific
  Attn:  Legal
  2868 Acton Road
  Suite 207
  Birmingham, AL 35243
• Telephone: (855) 319-4459
• privacyofficer@streamlinesci.com
  
  

Cookie / Tracking Technology Policy

We may use cookies, pixel tags, local storage, and other technologies to automatically collect information through the Website. These technologies allow us to understand who has interacted with us and also help us to operate our Website and Services more efficiently. 
The technologies we use for this automatic data collection may include:

Types Of Cookies

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer that enables the Website to recognize your browser and remember certain information. We use first-party and third-party cookies for the following purposes: to make our Website function properly, to improve our Product and Service offerings, to make login to your account on our Website easier (such as by remembering your User ID), to recognize you when you return to our Website, to track the Products or Services you purchase or demonstrate an interest in, to enhance your experience with the Website, to remember information you have already provided, to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests; and to provide a secure browsing experience during your use of our Website. The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device until they expire or are deleted (i.e. after you have finished browsing). You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded on the Website that collects information about users’ engagement on the site. The use of a pixel allows us to record, for example, that a user has visited a particular web page.
• Tracking/Marketing/Advertising Cookies. Tracking/Marketing/Advertising cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organizations or advertisers. These are persistent cookies and usually originate with third-parties.You can opt-out of almost all of these cookies by updating your preferences on www.aboutads.info.
• Analytics Cookies. Google Analytics and Google Ads collect information regarding visitor behavior and visitor demographics for our Website. For more information on how Google uses your information, please see Google’s Privacy Policy, at https://policies.google.com/privacy?hl=en-US, and Google’s Advertising Policy, at https://policies.google.com/technologies/ads?hl=en-US.
• Social Media Cookies. Social media cookies are stored on your computer browser to help you log into your social media accounts faster. Social media companies may recognize you and collect information about your visit to our Website, and they may set a cookie or employ other tracking technologies. Your interactions with those features are governed by the privacy policies of those companies.
  
  

Categories Of Cookies

There are different ways to classify cookies, including based on when they expire or whether they are managed by us or a third party.

 

What Cookies Do We Use?

Streamline uses Analytics cookies, First-Party cookies, and Strictly Necessary cookies. Specifically, Streamline uses the following Cookies:

 

Why Do We Use Cookies?

We use cookies to learn how you interact with our Website and to improve your experience and provide you additional functionality on the Website. We may also use pixels for the same purposes.

How Do Third Parties Use Cookies On Our Website?

We work with limited third parties to provide certain services on the Website. These third parties include Facebook, LinkedIn and Twitter. They may use their own cookies to collect information about your actions on our Website. Streamline does not control third party cookies.

For more information on how these third party service providers collect and use information please refer to their privacy policies.

How You Can Control Cookies?

If you choose, you can set your browser to reject cookies, or you can manually delete individual or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, this may alter your access and use of some of the pages and features on our Website.

Users can visit Google Analytics Opt-out Browser Add-on Download Page, https://tools.google.com/dlpage/gaoptout, for information on how to opt-out of Google Analytics.

You may also reject or block all or specific types of cookies from our Website by setting your preferences. You can change those preferences at any time.

You may also visit https://allaboutcookies.org/ or https://www.aboutcookies.org/ for details on how to delete, reject, or block cookies and for further information on cookies generally.

Some web browsers may transmit “do-not-track” signals to Website with which the user communicates. These are different from the Global Privacy Controls.  The Website does not monitor or identify “do not track signals,” and such signals will not impact the operation of this Website.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.